Dennis Gershowitz's Page

Company or Employer's Name

DG Associates

About me, my family, hobbies, interests

As an accomplished senior executive, I recognize that enterprises are value creating engines in value chains and that the need to focus on creating sustainable enterprise excellence demands end-to-end precision in delivering customer value at every single step. I have been able to complete successful leadership roles which didn’t stop at “good enough”, but also, led the way to aligning business and development strategy while transforming “good enough” operations into sustainable best-in-class winners. Dennis’ demonstrated success has been in seeing strategic opportunity and unlocking the “synergies” that spark big idea business visions. My style is to lead in systematic, disciplined steps while transforming strategic vision into measurable results a day at a time.
I hold an MBA in Business Administration, have attended numerous courses at the Center for Creative Leadership, Wharton, and AMA, have received awards in Services leadership, am on the Board of Directors for AFSMI, am a fellow at UNCW’s Cameron School of Business and am an accomplished speaker and writer in the areas of Customer Support and Leadership.
My wife, Mary Lou, and I enjoy our 4 grandchildren. We also enjoy golf and the arts. Mary Lou takes piano and I take voice. In between all of this, we look to enjoy each others company eating out, traveling or whatever.

Tell us about your company. Who are you interesting in meeting? Who is a good referral for you? Who is your ideal customer?

My focus is to develop and deliver to companies’ operational success and enhanced enterprise value through a loyalty management strategy, which encompasses both customers and employees and increase the company’s service revenues and profits. My experience includes customer acquisition, retention, loyalty management and win back processes. I also have demonstrated success in utilizing customer intelligence data gathering methodology, which includes telephone and web survey technology.

As a highly specialized business and service executive consultant, I am able to assist clients in implementing high margin support services, reducing operating costs, account retention strategies, corrective action processes and the overall improvement in their service delivery. Together, we are able to develop a ‘win win’ for your company using diverse and proven methods to gather accurate in-depth customer insight, quickly characterize known issues and discover additional critical customer relationship hotspots before they escalate. In addition, we can use best practices gleaned from multiple industries, refine key account strategies, develop tiered service levels, develop customer loyalty programs, and initiate customer-centric marketing and sales activities.

In summary, we will have the opportunity to work together to improve the decision-making process across your entire service organization and into other parts of the organization ‘touching’ the customer. We will develop blended training programs focusing on best-in-class practices, to raise the service awareness, commitment, competence and operational practices of all employees.

My Business Phone #

910-270-5382